FAQ

Our support team is available via email or contact form. We aim to respond quickly to help with bidding, payment, or account-related questions.

Some auctions may include a buyer’s premium or service fee, which will always be clearly displayed on the listing before you place a bid.

You’ll receive real-time notifications via email (and optionally SMS or push notifications if enabled), so you can stay competitive during live bidding.

Due to the nature of auctions, all sales are final. Returns are not accepted unless an item is significantly not as described.

Failure to complete payment within the required timeframe may result in account restrictions or suspension from future auctions.

Yes. All items listed are sourced from verified suppliers, collectors, or licensed distributors. We take authenticity seriously to ensure buyer confidence.

All items are described as accurately as possible in each listing. Vintage and collectible items may show minor wear consistent with age, which will be disclosed where relevant.

Delivery options may be available depending on your location and the auction terms. Where available, shipping costs and timeframes will be clearly stated on the listing.

We currently deliver across New South Wales, Australia.

Once payment is confirmed, you’ll receive collection instructions. Items must be collected within the designated timeframe. Valid photo ID may be required for alcohol purchases.

We accept major credit/debit cards and approved online payment methods. Full payment details are provided at checkout after winning an auction.

If you win, you’ll receive an email confirmation with payment instructions and collection details. Payment must be completed within the specified timeframe to secure your purchase.

Simply browse available listings, place your bid, and monitor the auction until it closes. If you’re the highest bidder when the auction ends, you win the item and receive confirmation with next steps for payment and collection.

Yes. You’ll need to create a verified account before placing any bids. This helps ensure secure transactions and confirms eligibility to participate in alcohol auctions.

Yes. You must be 18 years or older to register, bid, or purchase. Age verification may be required before collection of any alcohol items.

No. All bids are final. Please review listings carefully before bidding, as placing a bid is a binding commitment.